Clothways - Frequently Asked Questions

How Can We Help You?

Browse through our frequently asked questions below. If you can't find what you're looking for, feel free to contact us.

Shipping & Delivery

Questions about shipping times, costs, and tracking your order.

Returns & Exchanges

Information about our return policy, exchanges, and refunds.

Payment & Pricing

Details about payment methods, pricing, and discounts.

Product Information

Questions about our products, materials, and sizing.

Common Questions

How long does shipping take?

We typically process orders within 1-2 business days. Shipping times vary depending on your location:

USA: 3-5 business days
Canada: 5-7 business days
International: 7-14 business days

You'll receive a tracking number once your order ships.

What is your return policy?

We offer a 30-day return policy for unworn, unwashed items with original tags attached. To initiate a return:

Log in to your account and go to Order History
Select the item(s) you wish to return
Print the prepaid return label
Package your return and drop it off at any UPS location

Refunds are processed within 3-5 business days after we receive your return.

How do I know what size to order?

We provide detailed size charts for each product on the product page. To find your perfect fit:

Measure your bust/chest, waist, and hips
Compare your measurements to our size chart
If between sizes, we recommend sizing up

For personalized sizing advice, our customer service team is happy to help via live chat or email.

What payment methods do you accept?

We accept all major payment methods for your convenience:

Visa

Mastercard

American Express

PayPal

All transactions are securely processed and encrypted.

Do you offer international shipping?

Yes! We ship to over 100 countries worldwide. International shipping rates are calculated at checkout based on your location and order weight. Please note:

Customs duties and taxes may apply depending on your country's regulations
Delivery times vary by destination (typically 7-21 business days)
Tracking is available for all international orders

For specific country restrictions or questions, please contact our customer service team.

How can I track my order?

Once your order ships, you'll receive an email with your tracking number and a link to track your package. You can also track your order by:

Logging into your account and viewing Order History
Using the tracking link in your shipping confirmation email
Visiting the carrier's website (UPS, FedEx, or USPS) and entering your tracking number

If you're having trouble tracking your order, our customer service team can help locate it for you.

Still Have Questions?

Our customer service team is available to help with any additional questions you may have.

Frequently Asked Questions